Glen Cove Hospital Visitor Information
Surgical Guest Lounge
The Surgical Guest Lounge is located on the ground floor. Your immediate family can wait there while you are in the operating room. There is a volunteer on service five days a week to notify your family when your surgery is complete and when you return to your room. Two family members may be allowed in the Post Anesthesia Care Unit for a specified period of time at the discretion of your physician and the unit. Your family may call the surgical guest lounge at (516) 674-7712 for an update on your surgical procedure.
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Visiting Hours/Policies
While you are in the hospital, family and friends may be anxious to visit you. We will try to accommodate them but urge you and your visitors to keep in mind that while you are here, you may need a great deal of rest to help you recuperate. We also ask that you and your visitors respect the needs and wishes of other patients who are sharing your room.
Noon to 8 p.m. (except as indicated)
Parents may visit at all times. If space permits, parents may spend the night.
Monday through Friday - 6 p.m. to 9 p.m.
Saturday and Sunday - Noon to 8 p.m.
Family members may arrange to attend a therapy session. Please contact the patient's therapist for an appointment.
Intensive Care and Coronary Care Units
We recognize a family's deep concern when a loved one is in intensive care. We urge you, however, to keep the number of visits to a minimum. It is most important for the patient to get as much rest as possible.
12:30 p.m. to 1:30 p.m.
4 p.m. to 5 p.m..
7:30 p.m. to 8:30 p.m.
You may call in from 8 a.m. to 8:30 a.m. for patient information.
Psychiatric Unit
Monday through Saturday - 2 p.m. to 3 p.m. and 6 p.m. to 8 p.m.
Sunday - 1 p.m. to 4 p.m.
Maternity
Fathers may visit anytime. Siblings over the age of two may visit from 3:30 p.m. to 4:30 p.m.
Please ask your visitors not to leave young children unattended in the lobby.
Please note that visiting hours are subject to change. You may verify visiting hours with the patient's unit. Exceptions to these policies can be made only with the specific permission of the patient's physician or the head nurse of the unit.
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Language Translation Services
Translation services are available on premises 24 hours a day, seven days a week. In most instances our own talented staff provides the service immediately. We also utilize the AT&T Translation Service as the need arises. Sign language services are also provided as needed.
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Admitting
The Admitting Department, which is located on the ground floor near the Emergency Department, is staffed 24 hours a day, 7 days per week. When being admitted to the hospital, patients are asked to provide basic demographic information along with any applicable insurance information. Patients are requested to sign standard consent forms and are offered the opportunity to complete a health care proxy if one is not in effect already. In addition, information regarding all hospital services is made available. To contact the Admitting Department, please call (516) 674-7385.
The outpatient registration desk, located in the main lobby, is where patients register for various outpatient services such as laboratory services, radiology, nuclear medicine, cardiology and outpatient physical, occupational, speech and cardiology therapy. The hours of operation for outpatient registration are as follows:
Monday - Friday 7:30 a.m. - 5:30 p.m.
Saturday 7:30 a.m. - 3 p.m.
(Closed on Sundays & holidays)
Please note that an appointment may be necessary for certain tests and procedures. A doctor’s prescription ordering the outpatient testing is required at the time of registration. If you are covered by insurance, your physician may need to obtain pre-authorization from your insurance carrier for certain tests and procedures. You may contact the outpatient registration desk at (516) 674-7395.
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Financial & Insurance Information
Emergency Department
Treatment is rendered without regard to ability to pay. Emergency charges are determined according to the level of service with additional charges for diagnostic tests, drugs and medical supplies. There is a separate bill for the emergency medicine physician and diagnostic test interpretations.
If You Are Admitted
The hospital charges a daily room and board rate for patients who are admitted to the hospital. There are additional charges for services that include, but are not limited to, diagnostic tests, use of delivery, operating and recovery rooms, drugs and medical supplies. You will be billed for the day of admission regardless of the hour, but not for the day of discharge. Please note that in addition to the hospital bill, inpatients may receive separate bills for physicians, anesthesiologists, diagnostic test interpretations and emergency medicine physician services.
Outpatient Services
Charges are based on services rendered. Some outpatient tests require physician interpretation that will be billed separately from the hospital charges.
Insurance
The hospital bills all insurance carriers for emergency services and emergency admissions.
Medicare and Medicaid are billed for all hospital services.
For commercial/HMO plans, your physician may need to obtain pre-authorization for scheduled admissions/procedures and outpatient testing.
For patients who are uninsured, the hospital offers assistance with the following charity care programs: Child Health Plus, Family Health Plus, the Prenatal Care Assistance Program (PCAP) and sliding scale fees that are available in our Family Practice Clinic and substance abuse programs. Further information is available in all registration areas of the hospital.
If you have questions regarding insurance coverage, you may contact Patient Financial Services at (516) 674-7338 during business hours Monday through Friday. If you have questions regarding a bill, the hospital’s billing department may be reached during business hours by calling (516) 997-0234.
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Directions
Glen Cove Hospital is accessible by car or Long Island Rail Road.
Address:
Glen Cove Hospital
101 St. Andrews Lane
Glen Cove, NY 11542
By Car
Take the Long Island Expressway to Exit 39 North (Glen Cove Road). Continue straight on Glen Cove Road, crossing Northern Boulevard, for approximately five miles. Bear right onto Cedar Swamp Road. Pass over the railroad tracks, and turn right onto Pearsall Avenue. Follow the blue hospital signs, bearing left onto Walnut Road. The hospital is on the left-hand side. To reach the main entrance, turn left at the traffic light onto St. Andrews Lane.
By Rail
The hospital is a short cab ride away from the Long Island Rail Road Station in Glen Cove. Call the Rail Road for complete schedule and rate information.
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Parking
Visitor parking is available in three parking areas surrounding the hospital. For convenience, patients should be dropped off at the main entrance on St. Andrews Lane. Visitor parking is available in lots located on the east side of Walnut Road; on the south side of the hospital, off Dosoris Way; and west of the main entrance on St. Andrews Lane. Handicapped parking is available outside the main entrance, the Emergency Department, and the Family Practice entrance on Trubee Place.
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Important Phone Numbers
This listing provides you, your family and visitors with the phone numbers of some hospital departments you may need to reach. If you are dialing from within the hospital, and the exchange is 674, you need only dial the last five digits.
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GLEN COVE HOSPITAL |
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Inpatient Billing |
(631) 719-8787 |
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Administration |
(516) 674-7580 |
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Admitting |
(516) 674-7385 |
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Ambulatory Surgery Center |
(516) 674-7795 |
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Nutrition and Food Service |
(516) 674-7474 |
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Gift/Flower Shop |
(516) 674-7424 |
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Professional and Public |
(516) 465-2500 |
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Home Care Network |
(866) 651-4200 |
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Medical Records |
(516) 674-7455 |
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Nursing Administration |
(516) 674-7567 |
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Patient Information or Operator |
(516) 674-7368 |
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Patient Relations |
(516) 674-7570 |
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Pharmacy |
(516) 674-7778 |
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Security |
(516) 674-7884 |
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Social Work |
(516) 674-7407 |
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Surgical Guest Lounge |
(516) 674-7712 |
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TV Rental |
(516) 674-7368 |
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Volunteers/Auxiliary Services |
(516) 674-7365 |
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Family Only
Physical Medicine and Rehabilitation Unit
Pediatrics