LIJ Patient & Visitor Guide
Phone Numbers
This listing provides you, your family and visitors with the phone numbers of some hospital departments you may need to reach. All phone numbers may be reached by dialing 516 or 718 unless noted.
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Access Services/Admitting |
470-7100 |
Inpatient Accounts |
470-8610 |
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Administration |
470-7764 |
Lactation Consultants |
470-7925 |
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Ambulatory Care |
470-7030 |
Medical Records |
470-7440 |
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Case Management* |
470-8740 |
Nursing |
470-7800 |
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Cashier's Office* |
470-3104 |
Parking Garage |
470-7676 |
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Chaplain (Catholic)* |
470-8738 |
Patient Complaints* |
470-7799 |
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Chaplain (Jewish)* |
470-7206 |
Patient Information |
470-7207 |
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Childbirth/Parent Education |
470-7915 |
Pharmacy/Maxor |
(718) 343-2557 |
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Financial Aid |
470-7510 |
Security |
470-7200 |
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Gift Shop - LIJ* |
470-7015 |
Social Work* |
470-7540 |
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Gift Shop - SCH |
470-3221 |
TV/Phone Rental* |
470-7055 |
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Home Care |
(516) 326-6500 |
Volunteers/Auxiliary* |
470-7090 |
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Inpatient Billing |
470-8606 |
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* May be dialed directly from patient rooms using the last four digits |
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While you are in the hospital, family and friends may be anxious to visit you. We will try to accommodate them but urge you and your visitors to keep in mind that while you are here, you may need a great deal of rest to help you recuperate. We also ask that you and your visitors respect the needs and wishes of other patients who are sharing your room. Please keep your voices down and follow the hospital's visiting policies.
Children under the age of 14 are discouraged as visitors on patient floors other than the Maternity Unit.
Please note that visiting hours are subject to change. Visitors may verify visiting hours with the patient's unit.
Visiting Hours:
Visiting hours at LIJ vary from unit to unit.
All Units:
Monday-Friday 2 pm - 8:30 pm
Saturday & Sunday noon - 8:30 pm
Except:
On 3N (Maternity):
Fathers may visit 7 am - 11 pm
Private rooms may have 24-hour privileges.
General Visiting
(limited to four visitors) 1 pm - 8:30 pm
On CCU:
Noon - 1 pm
7:30 pm - 8:30 pm
On HSU:
11 am - 11:30 am
2:30 pm - 3 pm
6 pm - 7 pm
On ICU / PCU
2 pm - 7 pm
8:30 pm - 11 pm
Two visitors per patient; immediate family only
Directions:
Click here for directions.
Before You Come To The Hospital
What to Bring
Most of what you will need while in the hospital, including a hospital gown, will be provided. However, you may wish to bring the following items from home:- Pajamas, robe and slippers
- Eyeglasses
- Dentures
- Toothpaste and toothbrush
- Comb or hairbrush, shampoo
- Deodorant
- Soap
- Razor and shaving cream
- Notebook and pen or pencil
- Phone numbers of those you may want to call
- A list of any medications you take, and their dosages (please discuss your medications with your doctors)
What Not to Bring
For a variety of reasons, there are specific items that we ask you to leave at home. They include:
- Money. You may want to have a few dollars in cash with you, but please do not bring more than that to the hospital.
- Jewelry or other valuables. There are no secure storage facilities for your valuables while you are in the hospital, and the hospital cannot be responsible for any cash or valuables that are kept in your room.
- Any medications, either prescription or over-the-counter. Please discuss your previously used medications with your doctor, however while you are in the hospital, only take those medicines that are prescribed for you during your stay.
- Electrical appliances, including electric razors,blow-dryers, fans, clocks, radios, or televisions. Battery-operated appliances are permitted.
- Cellular phones, which are not permitted to be used in the hospital because they interfere with medical equipment.
Where to Go
You may be dropped off at the main entrance at the circle. Please go to Patient Access Services on the first floor.
What to Expect
In the Access Services Department, you will meet with a service representative who will ask you to supply your insurance and other information to complete the admission process. You will be asked to sign standard consent forms for admission. Depending on your physician's orders, you may have blood work or a chest X-ray when you are admitted. An Access Services representative or a volunteer will take you from Access Services to your room. The paperwork you completed will go along with you and will serve as the beginning of your medical chart. If you have any questions about the admitting procedure, or the hospital, feel free to discuss them with your Access Services representative. Your insurance company may require you to notify them prior to admission, or if you are admitted on an emergency basis, soon after admission. Please review your policy or call your insurance carrier for the correct procedure.
Some Things to Consider
Precertification
It is very important for you to become familiar with your health insurance plan, since benefits and requirements vary widely. Many insurance carriers now require precertification or prior approval of a scheduled hospital stay, including procedures that are considered ambulatory. Many even require that they be contacted by the patient or a family member for approval immediately following an emergency admission. Please contact your insurer regarding your plan's requirements. There may be financial penalties if approvals are required but not obtained within a specified time period. If precertification is required, you and your physician must obtain the necessary authorization.
Insurance Information
When you are admitted, or when the preadmission paperwork for a "same day" or ambulatory surgery procedure is completed, please be sure to provide all of your insurance information. This includes "No-Fault" information if applicable. If you have no insurance or insufficient coverage, a deposit may be required and arrangements for payment will be made. If you anticipate any financial difficulty, we urge you to contact Patient Access Service at Extension 7006.
Financial Responsibility
Although the Patient Accounts Office will make every effort to assist you in obtaining payment for your hospital bill including billing your insurance carrier(s) upon your discharge, please remember that the cost of your hospital stay, regardless of the reason for hospitalization, is your financial responsibility. If you have any questions or need assistance with financial matters, please call the Patient Account Office at 470-8610 or 8730.
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Deaf Health Services
Long Island Jewish Medical Center is committed to providing health care access to deaf patients and deaf family members. To meet this goal, we have a full-time certified sign language interpreter on staff and a team of qualified interpreters available for evenings and weekends. If you are making an appointment for outpatient services and would like a sign language interpreter, please ask the receptionist to call us in advance or call us directly at (516) 465-3270 (voice). If you need our services on a weekday, please ask the staff to page us at beeper 25-5065. On nights and weekends, call the pager operators at (718) 470-7000 and they will contact the assigned on-call interpreter.
To provide telephone services for the deaf, TTY pay phones are located in the Emergency Department waiting area, in the lobbies of Long Island Jewish Hospital, Schneider Children's Hospital, and the oncology building. If you are admitted to the hospital, a TTY will be provided at no cost through TV rental at Extension 7055. Closed captioning is available through TV rental as well.
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Visitor Parking
Visitors are invited to use our parking garage, which provides service 24 hours a day at reasonable rates. Parking spaces for those with "handicapped" identification are located on all levels. There is a reduced rate if a multiple day book is purchased. Neither LIJ nor Edison Parking is responsible for damage to or theft of cars in the garage or any Medical Center parking lot. Valet parking is available at the main entrance to LIJ and SCH for a minimal service charge.
All other parking areas at LIJ are reserved for employees and professional staff. Please avoid having your car ticketed. Do not use restricted parking spaces. Communities in the neighborhood of the hospital have requested that visitors refrain from parking in front of private homes and driveways. Your cooperation is appreciated. For information about parking fees or to obtain a discount coupon book, call Edison Parking at Extension 7676 or make inquiries at their office in the garage.
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Gift Shop
The Gift Shop, operated by the Service Guild, sells a variety of toiletries, flowers, cards, candy, stationery and a wide array of boutique items, newspapers, magazines and books are available for sale.
Gift Shop, LIJ: (516 or 718) 470-7015
Gift Shop, SCH: (516 or 718) 470-3221
Lost and Found
The hospital's Lost and Found is maintained by the Security Department located on the G level of the hospital. You may call the Lost and Found at Extension 7200.
Visitor Meals
Visitors have several dining options. The Au Bon Pain restaurant, located in the main lobby of the hospital, is open 24 hours a day, seven days a week.
A cafeteria is located in the lower level of Schneider Children's Hospital. The hours are 7 am to 2:30 pm Kosher meals may be obtained in the Parker Jewish Institute for Health Care and Rehabilitation cafeteria, just next door. Vending machines are available outside the cafeteria for snacks.
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Medical Records
The Medical Records Department is located in the main building, ground floor, Room G106. It is the obligation of the hospital to protect the confidentiality of the patient's medical record. Any information contained in the medical record is confidential and protected by Federal and State law. Therefore, patient information may only be released upon receipt of appropriate patient authorization, valid subpoena or court order.
Patients will be furnished with a copy of their record, upon receipt of a notarized, written request or a completed Authorization For Release of Protected Health Information Form.
Parents of minors (under 18 years of age), next of kin or legally appointed guardian, may obtain a copy of a minor's record, upon receipt of a notarized, written request or a completed Authorization for Release of Protected Health Information Form. When a minor was treated for sexually transmitted disease, birth control treatment, drug/alcohol abuse treatment, HIV or mental illness, the records can only be released upon the minor's authorization.
The records of a deceased patient may be obtained by a qualified person or personal representative upon receipt of a notarized, written request or a completed Authorization for Release of Protected Health Information form. Where an estate is being probated, the records can be released upon receipt of a copy of the letter of estate administration or letters of testamentary. Questions regarding the release of deceased patient records in the absence of these documents should be referred to the Medical Records Department Correspondence Unit.
All inquiries regarding requests for access, copies or Release of Protected Health Information should be directed to the Medical Records Department, Correspondence Unit, Monday through Friday, 8 a.m. - 4 p.m., excluding hospital holidays. (718) 470-7440.
Language Translation Services
CyraCom Translation Phones are available at designated locations throughout the Medical Center. The CyraCom Services provide access to greater than 140 languages and dialects. CyraCom phones have the ability to accommodate conversation between four persons at a time.
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Patient Services and Education
For Support Groups, click here (PDF format).