Patient Access Services Department
The Patient Access Services Department is open 24 hours a day, seven days a week and provides registration services for all inpatient and outpatient services. The department’s primary responsibility is the collection of complete and accurate data, which is utilized by many departments and ensures that the registration process is efficient and comfortable for the patient. The department pre-registers maternity patients, provides financial counseling, cashier services, collects co-payments and assists with Financial Assistance applications.
During the registration process, the registrar will present and review medical center’s consent forms and all regulatory information. Patients will be given a hospital Patient Guide with valuable information about the hospital and its services.
The needs of each patient are assessed according to their diagnosis and reason for admission. Registrars work together to promote a positive experience for patients and their families as well as physicians and other departments within the hospital. The department is responsible for assigning a bed dependant on the needs of the patient.
Registrars in the patient Access Department are usually one of the first contacts for the patient/family. The department works collaboratively with nursing units, social work, quality management, patient accounts and physicians.