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Glen Cove Hospital

Patient and Visitor Guide

Important Phone Numbers
Visiting Hours and Policies
Language Translation Services
Admitting
Billing Information and Assistance
Financial and Insurance Information
Parking
Help in the Hospital and at Home
Free Senior Telephone Helpline (Senior Navigator)
Organ and Tissue Donation
HIPAA Privacy Policy
Volunteering

Please view our interactive guide
before visiting the hospital
 

 

Important Phone Numbers

This listing provides you, your family and visitors with the phone numbers of some hospital departments you may need to reach. If you are dialing from within the hospital, and the exchange is 674, you need only dial the last five digits.

Administration:
Admitting:
Ambulatory Surgery Center:
Gift/Flower Shop:
Patient Billing:
Professional and Public Health Education:
Home Care:
Medical Records:
Nursing Administration:
Patient Information or Operator:
Patient Relations:
Pharmacy:
Security:
Social Work:
Surgical Guest Lounge:
TV Rental:
Volunteers/Auxiliary Services:

(516) 674-7580
(516) 674-7385 
(516) 674-7795 
(516) 674-7424
(800) 995-5727
(516) 465-2500 
(516) 674-7417
(516) 674-7455
(516) 674-7840
(516) 674-7368
(516) 674-7613
(516) 674-7777
(516) 674-7884 
(516) 674-7407 
(516) 674-7712 
(516) 674-2225 
(516) 674-7365

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Visiting Hours and Policies

Welcome to Glen Cove Hospital. We are glad that you’re here to see one of our patients and want to make your visit as comfortable as possible for both you and the patient. Here are some guidelines that will make your visit helpful to your family member or friend:

  • Visitors are welcome at any time during the patient’s stay
  • Visitors are also welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or Ambulatory Surgery
  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability
  • Limits on visiting must be reasonable and based on the patient’s medical condition, and will be explained to the patient and to you
  • Reasons for restricting visitors may include, but are not limited to:
    • The patient requests restrictions or limitations
    • There are safety concerns, such as risk of infection
    • Visiting interferes with the care of other patients, including the need for their rest and/or privacy
    • An existing court order that restricts contact
    • Visitors are disruptive, threatening or violent
    • The patient is in a substance abuse/mental health treatment program that requires limited visiting
  • Visits from children:
    • Children are welcome to visit a family member, but those under the age of 16 should be supervised by a responsible adult during their visit
    • Young children are expected to stay with an adult who is responsible for supervising them to ensure a safe and restful environment for the patient, and any other patient(s) sharing their room
    • Younger children are not excluded by age, but supervising adults are encouraged to keep their visit brief

Thank you for supporting your loved one by visiting Glen Cove Hospital.
 

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Language Translation Services

Translation services are available on premises 24 hours a day, seven days a week. In most instances our own talented staff provides the service immediately. Sign language services are also provided as needed. Learn more about our Language and Communication Access Services Program.

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Admitting

The Admitting Department, which is located on the ground floor near the Emergency Department, is staffed 24 hours a day, seven days per week. When being admitted to the hospital, patients are asked to provide basic demographic information along with any applicable insurance information. Patients are requested to sign standard consent forms. In addition, information regarding all hospital services is made available. To contact the Admitting Department, please call (516) 674-7385.

The outpatient registration desk, located in the main lobby, is where patients register for various outpatient services such as laboratory services, radiology, nuclear medicine, cardiology and outpatient physical, occupational and speech therapies. The hours of operation for outpatient registration are as follows:

Monday – Friday, 7:30am – 5pm
Saturday, 7:30am – 1pm
(Closed on Sundays and holidays)

Please note that an appointment may be necessary for certain tests and procedures. A doctor’s prescription ordering the outpatient testing is required at the time of registration. If you are covered by insurance, your physician may need to obtain pre-authorization from your insurance carrier for certain tests and procedures. You may contact the outpatient registration desk at (516) 674-7395

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Billing Information and Assistance

It is very important for you to become familiar with your health insurance plan, since benefits and requirements vary widely. Many insurance carriers now require pre-certification or prior approval of a scheduled hospital stay, including procedures that are considered ambulatory. Many even require that they be contacted by the patient or a family member for approval immediately following an emergency admission. Please contact your insurer regarding your plan's requirements. There may be financial penalties if approvals are required, but not obtained, within a specified time period. If pre-certification is required, you and your physician must obtain the necessary authorization.

Your Bill
We know that billing can be a confusing part of a hospital experience. Here are some keys to understanding your bill.

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Financial Assistance Program

Uninsured patients with household incomes under 50% of the Federal Poverty Level are eligible for reduced fees. All medically necessary services are covered under the reduced-fee program for patients within the hospital service area. Please visit our Patient Financial Assistance Programs section or call (888) 214-4065 for more information

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Parking

Visitor parking is available in three parking areas surrounding the hospital. For convenience, patients should be dropped off at the main entrance on St. Andrews Lane. Visitor parking is available in lots located on the east side of Walnut Road; on the south side of the hospital, off Dosoris Way; and west of the main entrance on St. Andrews Lane. Handicapped parking is available outside the main entrance, the Emergency Department, and the Family Practice entrance on Trubee Place

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Help in the Hospital and at Home

Home Care
The North Shore-LIJ Home Care Network is one of the largest home care agencies in New York state. Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can provide you with the highest quality, specialized care in the comfort of your home or in the hospital. Our services are available throughout New York City and Long Island. Call (866) 651-4200 to learn more about our range of services.

Private Duty Services
Our hospital is committed to providing you with the medical attention and nursing care you need to ensure a rapid and safe recovery. However, for your added comfort and convenience, you may elect to supplement the staff with your own private duty care.

Registered Nurses and Certified Nurse Assistants from North Shore-LIJ Staffing Services can provide one-on-one professional care dedicated exclusively to your recovery. You can get assistance with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call (866) 831-2206 24 hours a day/7 days a week to learn more about private duty nursing services.

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Free Senior Telephone Helpline (Senior Navigator)

Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272.

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Organ and Tissue Donation

Currently, more than 90,000 people nationwide (including approximately 8,000 New Yorkers) are registered on the national waiting list for a lifesaving organ. Every 14 minutes, another name is added to the list. Nationwide, approximately 16 people die each day waiting for a life-saving organ. A single donor can save the lives of eight people through organ donation and improve the lives of countless others with tissue donation. When an individual becomes an organ donor, they donate life. Learn more about organ and tissue donation.

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HIPAA Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully

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Volunteering at Glen Cove Hospital

The Glen Cove Hospital Auxiliary is committed to helping the hospital serve the community by carrying out a wide variety of functions on behalf of the hospital, its staff, patients and their families.

Why Volunteer?

  • Lend a helping hand with warmth and compassion
  • Give the gift of self
  • Fulfill educational and personal pursuits
  • Investigate career possibilities
  • Make new friends

Who Can Volunteer?
Our volunteers are men and women from all walks of life who want to give something of themselves while gaining the personal satisfaction that they are helping others.

When Can You Volunteer?
Hours and days can be arranged on a flexible basis. We require that you be able to volunteer a minimum of 50 hours per year.

Volunteer Opportunities
Volunteers may choose from a broad range of activities. These include services that provide patient contact, nonpatient-related services and fundraising activities.

Choose an Area of Interest

  • Ambulatory Services Unit
  • Mail and Flowers
  • Clerical/Office Work
  • Pharmacy
  • Emergency Department
  • Physical Therapy
  • General Transportation
  • Pre-Surgical Testing
  • Gift Cart
  • Radiology
  • Gift Shop
  • Reception Desk
  • Patient Library
  • Surgical Lounge

Fundraising
Fundraising activities are an important part of the Auxiliary. All monies raised directly benefit the hospital and its programs.

Junior Volunteers
The Junior Volunteer Program offers young people, ages 14 to 17, the opportunity to serve their community while familiarizing themselves with the varied career opportunities within a hospital setting. Some area schools offer credit for volunteer/community service. Juniors may choose from many areas of hospital service. For more information, please call the Auxiliary office at (516) 674-7366, Tuesday or Thursday mornings.

Before You Start Volunteering
All volunteers participate in an orientation program and receive training in their specific duties. Before the initial assignment is made, volunteers will be interviewed by a member of the Auxiliary at the hospital. Volunteers will also be required to complete an application, obtain medical clearance, have a background check, purchase a uniform and pay nominal dues.

For More Information
Contact the Auxiliary office at (516) 674-7365; e-mail Nancy Cleary, president, at nancee3@optonline.net; or download the brochure and fill out the form so an interview time can be scheduled.

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