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Long Island Jewish Medical Center Patient and Visitor Information

Patient and Visitor Guide — Long Island Jewish Medical Center

 

 

Please view our interactive guide before visiting the hospital.

Phone Numbers
Visiting Hours and Policies
Visitor Parking
Lost and Found
Gift Shop
Visitor Meals
Patient Meals
Chaplaincy
Before You Come to the Hospital
Insurance and Financial Information
Medical Records
Rehabilitation
Help in the Hospital and at Home
Free Senior Telephone Helpline (Senior Navigator)
Hospice
Laboratories
Ambulance Transportation
Social Work at LIJ
Language Translation and Deaf Health Services
Support Groups
Organ and Tissue Donation
HIPAA Privacy Policy
 

Phone Numbers

This listing provides you, your family and visitors with the phone numbers of some hospital departments you may need to reach. All phone numbers may be reached by dialing 516 or 718 unless noted.

Access Services/Admitting 470-7100 Lactation Consultants 470-7925
Administration 470-7764 Medical Records 470-7440
Ambulatory Care 470-4400 Nursing 470-7800
Case Management* 470-8740 Parking Garage 470-7676
Cashier's Office* 470-7522 Patient Complaints* 470-7448
Chaplain (Catholic)* 470-8738 Patient Information  470-7207
Chaplain (Jewish)* 470-7206 Security 470-7200
Childbirth/Parent Education 470-5134 Social Work* 470-7540
Financial Assistance 470-4757 TV/Phone Rental* 470-7055
Gift Shop - LIJ* 470-5199 Volunteers/Auxiliary* 470-7090
Gift Shop - CCMC 470-3221 Valet Parking 470-3237
Home Care (516) 326-6500 Emergency 470-7500
Billing Department/Patient Accounts

(888) 214-4066

*May be dialed directly from patient
rooms using the last four digits

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Visiting Hours, Policies and Services

Welcome to Long Island Jewish Medical Center. We are glad that you’re here to see one of our patients and want to make your visit as comfortable as possible for both you and the patient. Here are some guidelines that will make your visit helpful to your family member or friend: 

  • Visitors are welcome at any time during the patient’s stay
  • Visitors are also welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or Ambulatory Surgery
  • Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability
  • Limits on visiting must be reasonable and based on the patient’s medical condition, and will be explained to the patient and to you
     
  • Reasons for restricting visitors may include, but are not limited to:
    • The patient requests restrictions or limitations
    • There are safety concerns, such as risk of infection
    • Visiting interferes with the care of other patients, including the need for their rest and/or privacy
    • An existing court order that restricts contact
    • Visitors are disruptive, threatening or violent
    • The patient is in a substance abuse/mental health treatment program that requires limited visiting

Visits from Children

  • Children are welcome to visit a family member, but those under the age of 16 should be supervised by a responsible adult during their visit
  • Young children are expected to stay with an adult who is responsible for supervising them to ensure a safe and restful environment for the patient, and any other patient(s) sharing their room
  • Younger children are not excluded by age, but supervising adults are encouraged to keep their visit brief

Thank you for supporting your loved one by visiting Long Island Jewish Medical Center.

Visitor Parking

Visitors are invited to use our parking garage, which provides service 24 hours a day at reasonable rates. Parking spaces for those with "handicapped" identification are located on all levels. There is a reduced rate if a multiple day book is purchased. Neither LIJ nor Edison Parking is responsible for damage to or theft of cars in the garage or any Medical Center parking lot. Valet parking is available at the main entrance to LIJ and SCH for a minimal service charge.

All other parking areas at LIJ are reserved for employees and professional staff. Please avoid having your car ticketed. Do not use restricted parking spaces. Communities in the neighborhood of the hospital have requested that visitors refrain from parking in front of private homes and driveways. Your cooperation is appreciated. For information about parking fees or to obtain a discount coupon book, call Edison Parking at extension 7676 or make inquiries at their office in the garage.

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Lost and Found

Our security team is fully training on the unique aspects of hospital safety. The campus is patrolled by security officers 24 hours a day. This includes inside of every building, parking lot, and surrounding medium. All walkways and parking lots are fully lit. The medical center is equipped with video surveillance equipment which is actively monitored at all times. For patient and employee safety weapons of any kind are not permitted in the medical center.

The security department also operates the medical center's lost and found. The department is located on the ground floor of LIJ. Take the main elevator bay to the ground floor, turn left down the hall and the office will be on your right. You may call the lost and found at extension 7200.

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Gift Shop

Our gift shop offers a full selection of flowers, cards, candy, and a wide array of boutique items. Daily newspapers, magazines, books, stationary, as well as toiletries are also available. It is located just beyond the main lobby right next to Au Bon Pain café. Hours of operation are:

Monday to Friday:   9am – 8pm
Saturday and Sunday: 11am – 7pm

For more information, call (718) 470-5199.

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Visitor Meals

Cafeteria
The New Horizons Café is located on the ground floor of the Cohen Children's Medical Center (CCMC) to the right of the CCMC elevator bay. From the main LIJ elevators go to the ground floor, turn left down the hall, go to the end and make a right passing through a door, take this hall to the end and you will see the CCMC elevator bay, turn left. There is ample seating both inside and out with multiple cuisine stations ranging from hot and cold sandwiches, salads, pizza and even full service vending machines. Kosher and Halal meals are also available upon request. Hours of operation are daily from 7 a.m. to 8 p.m.

There is a cash machine located right outside of the café and on the 1st floor by surgical waiting room.

Au Bon Pain Café
The Au Bon Pain café is located just beyond the main lobby right next to the gift shop. It is open 24 hours a day and offers a range of great food and drink items.

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Patient Meals

Your menus have been designed to provide you with the nutrients needed in appropriate quantities. You will be given choices, and you may make your selections based upon your preferences. Your menus will be reviewed by our staff to assure you that all of your nutritional needs are met.

Our menus are updated regularly and include suggestions from our patients and staff. Breakfast meals consist of hot and cold items which are delivered to each unit. Lunch and dinner orders are placed with a dedicated Food & Nutrition staff member, who is responsible for taking your order, delivery of your tray, and its removal. If you have special requests or preferences, the Food & Nutrition Department will gladly provide them within your diet prescription guidelines. We are proud to offer Kosher and Halal menu options for our patients who adhere to these dietary traditions. You may contact the Diet Office at our medical center at 63663 (6FOOD) from 6am to 7pm daily for special requests.

After your discharge from the hospital, nutrition will remain an integral part of your healing process. Prior to discharge, you may be visited by a Registered Dietitian, who will advise you on the appropriate dietary measures you will need as well as may provide you with written materials to follow during your recovery period at home.

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Chaplaincy

We understand the role religious and spiritual belief plays in health and recovery. Every effort is made to accommodate all religious and spiritual affiliations and practices. Our chaplaincy department is directed by Sister Faustina Quayson and includes Rabbi David Moseson and Father Bartholomew. For more information or a consult from Christian services dial extension 8738 and for Jewish services dial extension 7206. Please speak to your nurse to discuss arrangements for other religious or spiritual services.

Services are held weekly in the chapel, including Holy Mass, Mincha, Muslim services, interfaith services, wedding renewals and more.

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Before You Come to the Hospital

What to Bring

  • Medications. You can bring an updated list of any medications, inhalers, vitamins, and/or herbal products you take include the name of the medication, the dose you take, the prescribing doctor, and how often you take the medication. However all of this information will be on file from your Pre-Surgical testing visit. Please DO NOT bring any medications including inhalers, vitamins, or herbal products into the hospital. All medications taken while you are with us are prescribed by your anesthesiologist or surgeon, dispensed by the medical center pharmacy, and administered by a nurse.
  • Dentures, hearing aide(s), glasses, and contacts. Please bring containers for your contacts and/or dentures. When a room is assigned, keep the container(s) on your bedside table or in a drawer. The hospital is not responsible if they are lost. Please bring your own cases for your eyeglasses, hearing aide(s), and contacts. Also make sure to bring your contact lens supplies (your contacts will be removed prior to surgery).
  • Clothing. A hospital gown is usually recommended for the first few days after surgery. We recommend loose fitting clothing, pajama pants or shorts, slippers, and a robe (knee length).
  • Personal toiletries. Please bring any personal hygiene items such as toothbrush, tooth paste, comb or hairbrush, deodorant, cosmetic or showering products, razor and shaving cream, powder, a watch or wind up clock, and a hand held mirror to use at the bedside.
  • Comfort items. Reading materials, notebook and writing instrument, a walkman, an iPod, or any other item that may relax you can be brought in, but please note the hospital is NOT responsible for lost or stolen items. A cart is provided daily for newspapers and magazines. TV and telephone service is available at a rate of $10.00 per day. To order, please dial 7055 when you arrive to your room.
  • You may want to bring a list of important phone numbers of people you may want to call.

What Not to Bring

  • Please DO NOT bring valuables, jewelry, cell phones, credit cards, or cash exceeding $20.00. The hospital is NOT responsible for lost or stolen items.
  • Also please DO NOT bring any electrical appliances (razors, hair blowers, fans, alarm clock, etc.) unless they run on batteries, cell phones, or medications.

Where to Go

You may be dropped off at the main entrance at the circle. Please go to Patient Access Services on the first floor. Or go directly to the Surgical Admitting Unit, located on the first floor room C-100. From the main entrance walk to the end of the hall, you will see the gift shop in front of you, and make a right. Walk to the end that short hall and make a left. Follow the winding path left then right, the Surgical Admitting Unit will be on your left.

What to Expect

  • Do NOT eat anything the day of your procedure.
  • Do not use powders, perfumes, deodorants, lotions, hairspray or other hair-care products.
  • Do not wear eye makeup or dark-colored nail polish.
  • Wear loose, comfortable clothing.
  • Remove all body piercings and jewelry including your wedding ring.
  • Leave all valuables at home.
  • Please refer to any instructions given by your nurse practitioner during PST (pre-surgical testing) in regard to medications, eating/drinking, and showering.
  • Remember to bring any papers required by the hospital including your insurance information, photo ID, and AICD or Pacemaker card.
  • After reaching the Surgical Admitting Unit (C-100) you will be escorted to a patient area where you will be asked to put on a patient gown and given an ID bracelet.
  • Your clothes and personal items will be given to your family/friends or locked in a locker. Lockers are located in the back of the unit and the keys will be given to your family/friends.
  • Your family/friends will be escorted to the surgical waiting room directly across the hall and will be able to receive updates from the information desk.
  • You will meet a registered nurse (RN) who will care for you. You will also meet with your surgeon and anesthesiologist.
  • An intravenous infusion (IV) may be started by your RN in order to administer medications, antibiotics, and if necessary, blood products.
  • Your blood pressure, pulse, respirations, and temperature will be taken by your RN and recorded on your chart.
  • You will be asked to remove all jewelry and piercings (we prefer you leave any jewelry at home including your wedding ring).

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Insurance and Financial Information

Precertification
It is very important for you to become familiar with your health insurance plan, since benefits and requirements vary widely. Many insurance carriers now require precertification or prior approval of a scheduled hospital stay, including procedures that are considered ambulatory. Many even require that they be contacted by the patient or a family member for approval immediately following an emergency admission. Please contact your insurer regarding your plan's requirements. There may be financial penalties if approvals are required but not obtained within a specified time period. If precertification is required, you and your physician must obtain the necessary authorization.

Insurance Information
When you are admitted, or when the preadmission paperwork for a "same day" or ambulatory surgery procedure is completed, please be sure to provide all of your insurance information. This includes "No-Fault" information if applicable. If you have no insurance or insufficient coverage, a deposit may be required and arrangements for payment will be made. If you anticipate any financial difficulty, we urge you to contact Patient Access Service at Extension 7006.

Financial Responsibility
Although the Patient Accounts Office will make every effort to assist you in obtaining payment for your hospital bill including billing your insurance carrier(s) upon your discharge, please remember that the cost of your hospital stay, regardless of the reason for hospitalization, is your financial responsibility. If you have any questions or need assistance with financial matters, please call the Billing Department and Patient Accounts at 470-4912.

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Medical Records

The Medical Records Department is located in the main building, First Floor, Room 1094. It is the obligation of the hospital to protect the confidentiality of the patient's medical record. Any information contained in the medical record is confidential and protected by Federal and State law. Therefore, patient information may only be released upon receipt of appropriate patient authorization, valid subpoena or court order.

Patients will be furnished with a copy of their record upon receipt of a written request or a completed Authorization for Release of Protected Health Information Form.

Parents of minors (under 18 years of age), next of kin or legally appointed guardian, may obtain a copy of a minor's record upon receipt of a written request or a completed Authorization for Release of Protected Health Information Form. When a minor was treated for sexually transmitted disease, birth control treatment, drug/alcohol abuse treatment, HIV or mental illness, the records can only be released upon the minor's authorization.

The records of a deceased patient may be obtained by a qualified person or personal representative upon receipt of a written request or a completed Authorization for Release of Protected Health Information form. Where an estate is being probated, the records can be released upon receipt of a copy of the letter of estate administration or letters of testamentary and a certified death certificate. Questions regarding the release of deceased patient records in the absence of these documents should be referred to the Medical Records Department Correspondence Unit.

All inquiries regarding requests for access, copies or Release of Protected Health Information should be directed to the Medical Records Department, Correspondence Unit, Monday through Friday, 8 a.m. to 5 p.m., excluding hospital holidays. (516) 465-3245.

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Rehabilitation

The North Shore-LIJ Rehabilitation Network is dedicated to providing you and your family with results-oriented comprehensive rehabilitation services. Learn more about our range of inpatient and outpatient rehabilitation services by calling (888) REHAB-03.

Transportation to the Rehabilitation Facility
Upon discharge from the hospital to an inpatient rehabilitation facility, your social worker will arrange for your transportation via ambulette. When transported via ambulette service you sit in a wheelchair and a van takes you to the rehabilitation facility. Please be advised most insurance companies do not pay for transportation. You will be responsible for the cost of transportation directly.

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Help in the Hospital and at Home

Home Care
The North Shore-LIJ Home Care Network is one of the largest home care agencies in New York State. Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can provide you with the highest quality, specialized care in the comfort of your home or in the hospital. Our services are available throughout New York City and Long Island. Call (866) 651-4200 to learn moreabout our range of services.

Private Duty Services
Our hospital is committed to providing you with the medical attention and nursing care you need to ensure a rapid and safe recovery. However, for your added comfort and convenience, you may elect to supplement the staff with your own private duty care.

Registered Nurses and Certified Nurse Assistants from North Shore-LIJ Staffing Services can provide one-on-one professional care dedicated exclusively to your recovery. You can get assistance with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call (866) 831-2206 24 hours a day/7 days a week to learn moreabout private duty nursing services.

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Free Senior Telephone Helpline (Senior Navigator)

Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272.

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Hospice

For those with advanced illness, the North Shore-LIJ Hospice Care Network provides compassionate and expert care directed to alleviation of symptoms and improved quality of life. A team of nurses, social workers, home health aides, chaplains, dieticians, and volunteers are available to assist the patient and family. A hospice physician is also available for consultation and home visits. Medication equipment and supplies are provided. Nurses are available 24/7 to respond to questions and concerns. For more information call (800) 2-HOSPICE or (516) 832-7100 or visit www.hospicecarenetwork.org.

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Laboratories

North Shore-LIJ Laboratories provides a full suite of laboratory services throughout New York City and Long Island. These include numerous Patient Service Centers for blood collection, Physician Office Services, Long Term Care and Hospital testing. The laboratory is the largest health system based laboratory in the New York Metropolitan area and offers comprehensive testing in all laboratory areas. We service both the hospitals and physician offices associated with NSLIJ Health System ensuring the same quality, service, and standardization of testing for all your lab testing needs. For more information visit The embedded asset has been deleted:
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Ambulance Transportation

The Center for Emergency Medical Services (CEMS) provides ambulance transportation to all of the NSLIJ Health System facilities with highly trained Emergency Medical Technicians and Paramedics. CEMS ambulances also provide emergency ambulance service for all patients 24 hours a day, 7 days a week. For more information call (212) 434-4911 or (718) 747-4911 or (516 / 631) 719-5000.

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Social Work at LIJ

Physical illness can have major impact on the lives of patients as well as those of their families. The Social Work Department of the Long Island Jewish Medical Center, headed by Lorna Lee-Riley, LMSW, Director of Inpatient Services and Neelam Ahuja, LCSW, ACSW, Director of Medicaid Eligibility Program Outpatient Social Work Services, assists patients dealing with the crisis of acute illness, as well as the challenge of coping with chronic illness.

Our staff seeks to assist patients in improving their well-being through careful psychosocial assessment, advocacy, education, counseling, and planning for aftercare needs. In doing so, we enable patient to overcome personal, financial, and environmental difficulties.

Our social workers collaborate with all departments throughout the institution. Social work services are available on all inpatient units: medical, surgical, obstetrics and gynecology, cardiac, and critical care units.

Social work is available to patients in our Emergency Department, as well as the Medical Center’s various ambulatory care programs, including the General Medical Clinic, the OB/GYN clinic, the Prenatal Care Assistance Program, hemophilia, hematology/oncology, radiation medicine, hearing and speech, and satellite dialysis program.

Our social workers are all masters-level graduates of accredited schools of social work.

Our paraprofessional staff, under the supervision of licensed social workers, assists patients and families in accessing government entitlement programs through our Medicaid Eligibility Program.

For further information, please feel free to contact us at (718) 470-7540.

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Language Translation and Deaf Health Services

Pacific Interpreters
Every department throughout the hospital has 24/7 access to a high end translation service. Arrangements will be made for translation services within 20 minutes of request in all inpatient or outpatient areas and within 10 minutes in the Emergency Department. Pacific Interpreters connects limited English patients and their healthcare professionals to qualified interpreters within 30 seconds or less. Their service supports over 180 different languages to provide the most comprehensive medical information possible while keeping complete confidentiality.

Deaf Health Services
Long Island Jewish Medical Center is committed to providing health care access to deaf patients and deaf family members. To meet this goal, we have two full-time certified sign language interpreters on staff and a team of fully certified interpreters available for evenings and weekends. If you are making an appointment for outpatient services and would like a sign language interpreter, please ask the receptionist to call us in advance or call us directly at (516) 465-5209 (voice). If you need our services on a weekday, please ask the staff to page us at beeper (917) 871-8885. On nights and weekends, call the pager operators at (718) 470-7000 and they will contact the assigned on-call interpreter.

To provide telephone and TV services for the deaf, medical center televisions in patient rooms and waiting areas are equipped with close caption capacity. If you are admitted to the medical center a TTY will be provided at no extra cost through TV rental at extension 7055. Closed captioning is available through TV rental as well.

Learn more about our Language and Communication Access Services Program.

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Support Groups

Long Island Jewish Medical Center sponsors or hosts a wide range of self-help and support groups, both professionally and peer led. Groups meet regularly to help individuals cope with a variety of topics such as bereavement, cancer, heart disease, and parenting, to name a few. Please check with your discharge team or contact your physician’s office for more information.

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Organ and Tissue Donation

Currently over 90,000 people nationwide are registered on the national waiting list, including approximately 8,000 New Yorkers, for a lifesaving organ. Every 14 minutes, another name is added to the list. Nationwide, approximately 16 people die each day waiting for a life-saving organ. A single donor can save the lives of eight people through organ donation and improve the lives of countless others with tissue donation. When an individual becomes an organ donor, they donate life. Learn more about organ and tissue donation.
 
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