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Plainview Hospital

Patient and Visitor Guide - Plainview Hospital

lease view our interactive guide before visiting the hospital.

Important Phone Numbers
Visiting Hours and Policies
Before You Come To The Hospital
Precertification
Insurance Information
Financial Responsibility
Hearing-Impaired Services
Valet Parking and Escort Service
Gift Shop
Lost and Found
Visitor Meals
Medical Records/Health Information Management
Language Translation Services
Billing Information and Assistance
Help in the Hospital and at Home
Free Senior Telephone Helpline (Senior Navigator)
HIPAA Privacy Policy
Volunteering at Plainview Hospital

Important Phone Numbers

This listing provides you, your family and visitors with the phone numbers of some hospital departments you may need to reach.

Administration:
Admitting:
Financial Services
Medical Records:
Nursing Office:
Patient Billing:
Patient Information:
Patient Relations:
Pre-surgical Testing:
Security:
Social Work:
TV Rental:
Volunteers:

(516) 719-2200
(516) 719-2285
(800) 995-5727
(516) 719-2241
(516) 719-2301
(888) 214-4066
(516) 719-3000
(516) 719-2518
(516) 719-2334
(516) 719-2442
(516) 719-2570
(516) 719-2239
(516) 719-2305

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Visiting Hours and Policies

At North Shore LIJ - Plainview Hospital, we welcome all visitors. We are glad when our patients receive visitors and want to make these visits as comfortable as possible for both the visitor and the patient. Here are some guidelines that will make visits helpful to family members or friends:

Visitors are welcome at any time during the patient’s stay
Visitors are also welcome to stay with a family member or friend when they are in the hospital’s Emergency Department, or are here for outpatient services or Ambulatory Surgery
Patients can choose who can and cannot visit them while they are in our healthcare facility without regard to legal relationship, race, color, national origin, religion, sex, sexual orientation, gender identity or disability
Limits on visiting must be reasonable and based on the patient’s medical condition, and will be explained to the patient and to you

Reasons for restricting visitors may include, but are not limited to:

  • The patient requests restrictions or limitations
  • There are safety concerns, such as risk of infection
  • Visiting interferes with the care of other patients, including the need for their rest and/or privacy
  • An existing court order that restricts contact
  • Visitors are disruptive, threatening or violent
  • The patient is in a substance abuse/mental health treatment program that requires limited visiting

Visits from Children

Children are welcome to visit a family member, but those under the age of 16 should be supervised by a responsible adult during their visit Young children are expected to stay with an adult who is responsible for supervising them to ensure a safe and restful environment for the patient, and any other patient(s) sharing their room Younger children are not excluded by age, but supervising adults are encouraged to keep their visit brief .

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Before You Come to the Hospital

What to Bring
Most of what you will need while in the hospital, including a hospital gown, will be provided. However you may wish to bring the following items from home:

  • A list of any medications you take, and their dosages. Please discuss your medications with your doctors.
  • Pajamas, robe and slippers
  • Eyeglasses
  • Dentures
  • Toothpaste and toothbrush
  • Comb or hairbrush, shampoo
  • Deodorant
  • Razor and shaving cream
  • Notebook and pen or pencil
  • Phone numbers of those you may want to call

What Not to Bring
For a variety of reasons, there are specific items that we ask you to leave at home. They include:

  • Money/Credit Cards/Checkbook. You may want to have a few dollars in cash with you, but please do not bring more than that to the hospital.
  • Jewelry or other valuables.There are no secure storage facilities for your valuables while you are in the hospital, and the hospital cannot be responsible for any cash or valuables that are kept in your room.
  • Any medications, either prescription or over-the-counter. Please discuss your previously used medications with your doctor, however while you are in the hospital, only take those medicines that are prescribed for you during your stay.
  • Electrical appliances, including electric razors, blow dryers, fans, clocks, radios and televisions. Battery-operated appliances are permitted.
  • Cellular phones. They are only allowed in certain areas of the hospital.

Where to Go
You may be dropped off at the front entrance of the hospital. Please go to the front desk on the first floor.

What to Expect
In the Admitting Department, you will meet with an admitting representative who will ask you to supply your insurance and other information to complete the admission process. You will be asked to sign standard consent forms for admission.

An escort will take you from Admitting to the appropriate area. The paperwork you completed will go along with you and will serve as the beginning of your medical chart. If you have any questions about the admitting procedure or the hospital, feel free to discuss them with your Admitting representative.

Your insurance company may require you to notify them prior to admission, or if you are admitted on an emergency basis, soon after admission. Please review your policy or call your insurance carrier for the correct procedure.

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Precertification

It is very important for you to become familiar with your health insurance plan, since benefits and requirements vary widely. Many insurance carriers now require precertification or prior approval of a scheduled hospital stay, including procedures that are considered ambulatory. Many even require that they be contacted by the patient or a family member for approval immediately following an emergency admission. Please contact your insurer regarding your plan's requirements. There may be financial penalties if approvals are required but not obtained within a specified time period. If precertification is required, you and your physician must obtain the necessary authorization.

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Insurance Information

When you are admitted, or when the preadmission paperwork for a same-day or ambulatory surgery procedure is completed, please be sure to provide all of your insurance information. This includes No-Fault information, if applicable. If you have no insurance or insufficient coverage, a deposit may be required and arrangements for payment will be made. If you anticipate any financial difficulty, we urge you to contact Financial Services at (800) 995-5727.

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Financial Responsibility

Although we will make every effort to assist you in obtaining payment for your hospital bill, including billing your insurance carrier(s) upon your discharge, please remember that the cost of your hospital stay, regardless of the reason for hospitalization, is your financial responsibility. If you have any questions or need assistance with financial matters, please call the Financial Services/Business Office at (800) 995-5727.

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Hearing-Impaired Services

Plainview Hospital is committed to providing health care access to hearing-impaired patients and hearing impaired visitors. The following services are available: a sign language interpreter, text telephone, New York Telephone Relay Service, telephone amplification devices, closed caption television, and pictorial communication devices.

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Valet Parking and Escort Service

Valet parking and escort service are offered to both patients and visitors. When you arrive at the hospital, a free valet service will take care of your car. When entering the hospital, an escort will take you to the area you wish to go to.

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Gift Shop

The Gift Shop is located in the Desi Lou Deli and sells a variety of toiletries, cards, candy, stationary and a wide array of gift items. Newspapers, magazines and books are available for sale. The phone number is (516) 719-2450.

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Lost and Found

The hospital's Lost and Found is maintained by the Environmental Department located in the basement. You may call Environmental Services at (516) 719- 2253.

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Visitor Meals

Visitors are welcome to use the Cafeteria located in the basement off the main elevator. The Cafeteria is open weekdays--7am to 10am for breakfast, 11:30am to 2pm for lunch and 5pm to 6pm for dinner. Vending machines located in the Cafeteria are available at all times.

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Medical Records/Health Information Management

It is the obligation of the hospital to protect the confidentiality of the patient's medical record. Any information contained in the medical record is confidential and protected by Federal and State law. Therefore, patient information may be released only upon receipt of appropriate patient authorization, valid subpoena or court order.

Upon receipt of a completed HIPAA compliant Authorization for Release of Protected Health Information form, patients will be furnished with a copy of their medical record within a reasonable timeframe. Applicable fees may apply.

Parents of minors (under 18 years of age), next of kin or legally appointed guardian may obtain a copy of a minor's record, upon receipt of a completed HIPAA compliant Authorization for Release of Protected Health Information form. When a minor is treated for sexually transmitted disease, birth control treatment, drug/alcohol abuse treatment, HIV or mental illness, the records can be released only upon the minor's authorization.

The records of a deceased patient may be obtained by a qualified person or personal representative upon receipt of a completed HIPAA compliant Authorization for Release of Protected Health Information form along with a copy of the certified copy of the death certificate & Letter of Distributee, or a Letter of Administration/Testamentary. Where an estate is being probated, the records can be released upon receipt of a copy of the Letter of Estate Administration or Letters of Testamentary. Questions regarding the release of deceased patient records in the absence of these documents should be referred to the Health Information Management Department Correspondence Unit.

All inquiries regarding requests for access, copies or Release of Protected Health Information should be directed to the Health Information Management Department Correspondence Unit, Monday through Friday, 8am - 4pm, excluding hospital holidays.

Health Information Management Department: (516) 496-6496

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Language Translation Services

Pacific Interpreter Translation Phones are available in all patient care areas as well as designated locations throughout the facility. The Pacific Interpreter Service provides access to more than 180 languages, 24 hours a day, 7 days a week. Learn more about our Language and Communication Access Services Program.

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Billing Information and Assistance

It is very important for you to become familiar with your health insurance plan, since benefits and requirements vary widely. Many insurance carriers now require pre-certification or prior approval of a scheduled hospital stay, including procedures that are considered ambulatory. Many even require that they be contacted by the patient or a family member for approval immediately following an emergency admission. Please contact your insurer regarding your plan's requirements. There may be financial penalties if approvals are required, but not obtained, within a specified time period. If pre-certification is required, you and your physician must obtain the necessary authorization.

Your Bill
We know that billing can be a confusing part of a hospital experience. Here are some keys to Understanding Your Bill.

Financial Assistance Program
Uninsured patients with household incomes under 50% of the Federal Poverty Level are eligible for reduced fees. All medically necessary services are covered under the reduced-fee program for patients within the hospital service area. Please visit our Patient Financial Assistance Programssection or call (888) 214-4065 for more information.

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Help in the Hospital and at Home

Home Care
The North Shore-LIJ Home Care Network is one of the largest home care agencies in New York State. Whether you need a nurse, therapist, other medical professionals or just a little help with personal care, we can provide you with the highest quality, specialized care in the comfort of your home or in the hospital. Our services are available throughout New York City and Long Island. Call (866) 651-4200 to learn more  about our range of services.

Private Duty Services
Our hospital is committed to providing you with the medical attention and nursing care you need to ensure a rapid and safe recovery. However, for your added comfort and convenience, you may elect to supplement the staff with your own private duty care.

Registered Nurses and Certified Nurse Assistants from North Shore-LIJ Staffing Services can provide one-on-one professional care dedicated exclusively to your recovery. You can get assistance with personal hygiene, feeding, mobility, companionship and communication with hospital personnel. Call (866) 831-2206 24 hours a day/7 days a week to learn moreabout private duty nursing services.

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Free Senior Telephone Helpline (Senior Navigator)

Need help navigating the maze of services available as you or a loved one gets older? The Senior Navigator program is a free information, referral and assistance center designed to help seniors and their families find and access services. A team of professional social workers and trained volunteers are here to provide you with support, comfort, information and guidance. Call (888) 243-6272.

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HIPAA Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

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Volunteering at Plainview Hospital

Whether it's bringing some cheer to a lonely patient, delivering flowers from loved ones, making a sick patient less anxious, or giving directions, our volunteers have a great and lasting impact on our patients. Our volunteers range in age from teens to seniors, but they all share a generosity of spirit and a dedication to giving. Volunteering is also an opportunity to join one of the top healthcare providers in the region.

We welcome you to join Plainview Hospital's family of volunteers by calling (516) 719-2305.

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